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SUPPORT

Please check with your broker regarding all inquiries related to your account.

Sterling prides itself on offering the best customer service in the industry with experienced and knowledgeable professionals offering real-time training and troubleshooting with personalized support.

Our in-house Sterling Client Services team is available by phone and email during trading hours to assist our clients with our suite of platforms, order issues, and all general questions.

USER GUIDES

Release Notes

FREQUENTLY ASKED QUESTIONS:

Sterling Trading Tech's most frequently asked questions

Q: I am new to using the Sterling Trader Pro platform, where can I find basic setup information & help?

A: Please CLICK HERE to check out our video tutorials. Additionally, please CLICK HERE to view our latest blog posts highlighting specific functionalities and settings.

Q: What should I do if I have questions about my account or my account balance?

A: Please check with your broker regarding all inquiries related to your account. As your software provider, your brokerage handles all access and permissions related to your account.

Q: What is the price for each of the trading platforms you offer?

A: Platform pricing is set by your broker and varies based of trading needs. Please CLICK HERE to view the list of brokers that offer Sterling platforms.

Q: I cannot log-in to my Sterling platform, what should I do?

A: Settings for your account such as account status, login configuration, Username & Password are controlled by your broker. Please contact your broker directly for all account inquires.

Q: How do I add or remove market data feeds?

A: Market Data feeds are controlled by your broker. Please contact your broker directly for all market data feed inquiries including starting and stopping service.

Q: How do I sign up for a simulated account?

A: STT does not currently offer Sterling Trader® Pro Simulator accounts to individuals. Please send an email to [email protected] and we will refer you to brokers offering our simulator product. Pricing is set by the broker and varies based on trading needs.

Q: Do you have any Brokers that offer Canadians accounts?

A: There are multiple brokers that offer Sterling platforms to Canadian residents for both the US and Canadian markets. Please send an email to [email protected] and we will refer you to brokers offering our products.

RECOMMENDED WORKSTATION SPECS:

Sterling Trading Tech recommends the following minimum specifications for our suite of trading platforms:

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