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Meet the Sterling Trading Tech Client Services Team

We pride ourselves on offering the best customer service in the industry with our experienced and knowledgeable client services team offering real-time personalized support.

We are committed to both the safety of our team and continuing to provide fast, stable technology to all of our clients. While the COVID-19 pandemic has an unprecedented impact on humanity worldwide in addition to the way we all operate daily, we want you to know that we are here for you.

Plus – what better time than quarantined isolation to take a minute to meet our all-star Client Services team to be able to put a name to a face?

Erik Schmidt – Managing Director of Client Services

Erik oversees the Client Services team and ensures all client operations are up and running day-to-day. His love for fashionable blazers and caffeinated beverages help keep him on his toes!

Mike Pokorney – VP, Client Services

Mike is the day-to-day leader of the Sterling Client Services team; he is a true team player and has a hand in all daily operations. He loves biking and happens to be ambidextrous at ping pong!

Tatiana Maksimenko – VP, Risk Analytics

Tatiana focuses specifically on Sterling Risk Engine, Sterling VolTrader and the Web & Mobile platforms. She’s definitely one of the most easy-going on the team and enjoys hoarding her hand-written notes in the office (stacks of them). She’s also the proud owner of a very, very bright cat.

Derek Smith – Client Services Representative

Derek is a member of the client service team helping to serve the client’s needs and keep them compliant.
He is the Cajun King of Chicago and can tell you where you got your shoes.

Christopher Martin – Client Services Representative

Chris assist with daily operations and platform configuration on the client service desk. He has a passion to assist others and strives to find a resolution to any issues that comes our way. What keeps Chris going is his addiction for Lacroix. In his spare time, you can find Chris surfing the waves of Lake Michigan!

Kyle Olson – Client Services Representative

Kyle brings a keen detailed eye to every Sterling project he works on and is the self-nominated Sterling Trading Tech Fashion Police.

Jared Kaim – Client Services Representative

Jared newly joined the Client Services team at the brink of COVID and has taken on many tasks and roles without hesitation. We can tell he’s brave because he jumped right into the mix with the team without being scared off!

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